These General Terms and Conditions, hereinafter referred to as GTC, apply to the contractual relationship between Bad Rheinfelden AG and its customers and apply to all legal relationships entered into on site regarding the use of the facilities and equipment, services and purchases as well as orders, reservations and purchases made via the online store at soleuno.ch or the offers contained on the website.
The contractual partner, service provider and user of these GTC is
Bad Rheinfelden AG (hereinafter referred to as BRAG) Roberstenstrasse 31 4310 Rheinfelden Tel. +41 61 836 66 11 Fax +41 61 836 66 12 E-Mail info@parkresort.ch
The customer expressly agrees to these GTC in the version valid at the time of conclusion of the contractual relationship. BRAG does not recognize any deviating terms and conditions of the customer unless BRAG has expressly agreed to their validity in writing.
The imprint at soleuno.ch/impressum and the house rules (notices on site) are an integral part of these GTC.
The current version of the GTC is available on BRAG's website and can be requested in printed form for inspection and to take away. These GTC form an integral part of every contractual relationship between the guest/customer and BRAG.
a) sole uno The sole uno business area includes the bathing and sauna area and the massage lounge as well as the Vista Mar, Vista Sol and Vista Vital restaurant areas. The customer must comply with the BRAG house rules. The house rules are displayed at the main entrance to sole uno and can be accessed via the soleuno.ch website. BRAG staff exercise domiciliary rights over all customers. Customers who violate the house rules or the instructions of BRAG staff may be expelled from sole uno. The stay in the BRAG facilities can be prohibited for a certain period of time or permanently. The entrance fee will not be refunded. Customers generally have the following options for entering sole uno:
All other services offered by BRAG, such as massages, are not included in the admission price. The rental use of 1 bath towel and 1 sauna towel is included in the admission price. The bath and sauna towels must be returned at the end of use at the sauna exit or in the changing area. When purchasing an admission ticket, the customer receives a chip wristband on loan, which authorizes access and must be returned at the end. The purchase of an admission ticket entitles the customer to use sole uno for the duration of the purchased stay. The opening hours and prices for visiting sole uno and the services available there can be found in BRAG's publications, in particular the respective notice boards, the website and flyers. In case of doubt, the current information on the soleuno.ch website applies.
The opening hours can be shortened by BRAG at any time and without prior notice, without this giving rise to any claims against BRAG. Last admission is generally 120 minutes before the end of opening hours. Bathing and sauna operations end 30 minutes before the end of opening hours. If the time of stay cannot be used, there is no entitlement to a refund of the entrance fee. The length of stay is limited in time and begins when you pass through the turnstile. If the length of stay is exceeded, additional payment must be made. Electronic tickets or tickets purchased on site that remain unused during the purchased bathing and sauna time will not be taken back. Lost chip bracelets will not be replaced; a new admission ticket must be purchased. A credit is stored on the chip bracelets (except for children's admission and school classes) to enable cashless payment. If the chip bracelet and the invoice receipt are lost, the customer must pay an amount of CHF 50.00 (credit amount). A lump sum of CHF 10.00 must also be paid for lost chip bracelets (replacement costs). A temporary breakdown or closure due to maintenance or renovation of individual facilities and services does not justify a reduction or refund of the admission price paid or any part thereof.
Access to sole uno is generally prohibited:
a. Persons who are under the influence of intoxicants or narcotics. b. Persons who have animals with them. c. Persons suffering from a communicable, infectious disease.
Persons suffering from heart and/or circulatory problems and pregnant women should consult a doctor before using the sole uno wellness world. Persons who are unable to move around, dress / undress or climb into pools without assistance are only permitted to use the sole uno together with an accompanying person. The suitability of the accompanying person will be decided by the staff on site. Children up to the age of 4 are not admitted, from the age of 4 up to the age of 14 only when accompanied by an adult. Children and young people up to the age of 14 are not admitted to the sauna facilities at sole uno. Individual treatments (e.g. massages) are only available to adults. Senior citizens are women from the age of 64 and men from the age of 65. These ages are decisive for obtaining senior citizen discounts.
b) Liability Customers use the sole uno at their own risk, without prejudice to BRAG's obligation to keep all facilities in a safe condition. Liability for accidents or injuries is rejected or limited to gross negligence. BRAG is not liable for the destruction, damage or loss of objects brought into the facilities. This also applies to items placed in clothes racks/wardrobes or lockers. No liability can be accepted for valuables and cash even if they have been deposited in safe deposit boxes. Customers are advised not to carry any valuables with them.
Customers are advised that brine and drinking water as well as increased temperatures (e.g. in the sauna) can lead to changes in materials. For this reason, no liability can be accepted for damage, in particular to glasses, watches, jewelry, swimwear and other items carried by the customer. Parents are liable for their children.
c) Subscriptions Subscriptions of 10 tickets are valid for two years from the date of issue. The tickets are personalized and can only be transferred to 1 other person. This person receives one accompanying entry per stay at the pool cash desk. Annual season tickets are personalized and valid for 365 days from the date of issue. Annual subscriptions are not automatically renewed. The customer acknowledges that full contact details (first name, surname, address, telephone number and e-mail address, date of birth) as well as a photo for visual verification purposes are recorded and stored for the duration of the contract. The annual pass holder receives a chip wristband that entitles him/her to one entry and exit per day. An exception to this rule is the unlimited annual pass with one daily entry, which entitles the holder to multiple entries and exits. Annual season tickets are extended in the event of accident or illness upon written request and presentation of a medical certificate (from 4 weeks per incident). Non-use of a subscription that has already been paid for does not entitle the customer to a price reduction or refund.
In the event of a temporary restriction of the offer or the opening and operating hours, the customer is not entitled to a refund or extension of a subscription. Operational closures (e.g. for refurbishment, conversion, revisions, weather, etc.) do not give rise to any entitlement to a refund or extension of the subscription. In the event of closures or interruptions to operations due to force majeure (epidemics/pandemics) and other unforeseeable events, there is no entitlement to refunds, extension of the subscription or a timestop.
In the event of non-compliance with the terms of the contract (e.g. unauthorized transfer of a subscription to other persons), BRAG reserves the right to terminate the contract with immediate effect, confiscate the chip bracelet and block the customer's use of the offers and services. The purchase price will not be refunded in such cases.
d) fit&well-Galerie The business area of the fit&well-Galerie includes the fitness studio with course rooms, the foot care area and the massage area.
e) Courses Course registration is made in writing or electronically and is binding. The personal details of course participants are treated confidentially. The number of participants is limited. Registrations will be considered as they are received. If the course has not been paid for via the online store, course participants will receive a course confirmation/invoice with QR payment slip by post/email. All Aqua Fitness participants will receive a personalized sole uno entry medium by post, valid for a duration of 1.5 hours and for the entire duration of the course and up to 2 months after the end of the course.
In addition to personal details, information on the current state of health of the course participants is required for the assessment of health risks and for the corresponding course allocation (Qualicert). Participants are obliged to fill in all information completely and truthfully and to bring the health questionnaire with them to the first course lesson. The information will be treated confidentially and will not be passed on to third parties. The payment date stated on the course confirmation is binding. Registration obliges you to pay the course fee. Non-payment does not count as deregistration. Payment can also be made at the sole uno information desk / cash desk.
Cancellation of a course is associated with administrative costs. If you cancel up to 1 week before the start of the course, the course fee will be waived or refunded, whereby a processing fee of CHF 30.00 will be charged. If the cancellation is made less than one week before the start of the course, the entire course fee must be paid or will not be refunded.
For all courses organized by BRAG, BRAG excludes any liability for damages incurred. Liability for accidents, injuries and damage to property is rejected. Course participants are therefore responsible for taking out adequate insurance cover themselves. Participants use the facilities at their own risk. The provider or BRAG cannot be held liable for theft or loss of items. Course equipment is made available to participants on loan for the duration of the course. The course fee includes the equipment and, in the case of aqua fitness courses, the sole uno entry fee for 1.5 hours.
There are no refunds for individual missed lessons (vacation/illness). However, depending on the availability of places and after consultation with the course instructor, it is possible to make up for these in another course during the current course period. This entitlement expires at the end of the course. If the course cannot be attended or started for medical reasons (doctor's certificate), a credit note for a follow-up course or, in exceptional cases, a voucher will be issued.
If the course leader is unavailable, the course secretariat can change the course leader or appoint a substitute. If the course lesson is canceled, an alternative date will be offered. A refund of the costs is generally not possible. At the request of course participants, the course management will issue a confirmation of participation (Qualicert) at the end of the course.
In the event of breaches of individual parts of the contract, the house rules or instructions from staff, BRAG is entitled to refuse course participation after issuing a written warning within 7 days and to terminate the contract with the course participant(s); in this case, no costs will be refunded.
f) Fitness membership A valid membership entitles the member to use the fitness studio's training rooms and training equipment during regular opening hours. The opening hours are announced on the notice board in the fitness studio. Membership is not automatically extended after the term agreed in the contract. In the event of proven illness, the member will receive a time credit on presentation of a medical certificate. The time credit will only be granted if the incapacity lasts at least 4 weeks and will then be added to the contract term. The member receives a chip bracelet which serves as a personal admission ticket. The wristband may not be passed on to other persons.
A member may not bring non-members into the fitness studio without the approval of the fitness management.
Use of the training facility and training equipment is at the member's own risk. Liability for accidents, injuries and damage to property is rejected or limited to gross negligence. The trainees are therefore responsible for ensuring that they have adequate insurance cover. No liability is accepted for the loss of or damage to clothing, valuables and money.
The member undertakes to report any self-inflicted damage to training equipment or furnishings immediately. The member is liable for any damage caused. The instructions of the staff must be followed. The posted fitness regulations are binding and form an integral part of the contract. In the event of breaches of individual parts of the contract, the house rules or staff instructions, BRAG is entitled to terminate the membership contract within 14 days of a written warning and without reimbursement of costs.
g) Online tickets Online tickets for BRAG services may only be purchased from the official website. Ticket purchasers acknowledge that they may be excluded from visiting sole uno and the fit&well gallery without compensation in the event of non-compliance.
Online tickets are transferable, with the exception of tickets obtained from a personal annual subscription, within the scope of these GTC. Tickets may not be altered or copied. Online tickets can be printed out at home or sent to the customer by post. Online tickets authorize the purchaser to enter directly without waiting at the regular box office. Chip bracelets can be obtained from the separate ticket machines marked accordingly. The validity of the ticket is checked electronically by BRAG (using a barcode).
When purchasing an online ticket or reserving an online ticket for admission (in the case of reservations for annual pass or 10-ticket subscribers), the customer selects a time of stay at sole uno. The chosen length of stay is binding as a minimum length of stay; longer stays must be paid for in arrears.
When purchasing an online ticket, it is generally not possible to cancel or subsequently change the booking to another day or time or to refund the purchase price. Entry to sole uno is possible before the selected time of stay (at the earliest 10 minutes before).
Late entry after the start of the selected time of stay is permitted until the end of the selected time of stay at the latest. In the event of late entry, the stay cannot be extended by the selected duration of the online ticket or the duration of the delay. If the selected length of stay is exceeded, an additional fee must be paid in accordance with the current tariffs, even if the selected length of stay is adhered to in total. Entry with an online ticket is guaranteed for the entire selected length of stay.
After the selected length of stay (delay), an online ticket can be redeemed for a later length of stay on the same day at the box office in sole uno, subject to availability and at no additional cost, provided there is sufficient capacity. There may be waiting times. Redemption is not guaranteed. The online ticket can only be used on the selected day and loses its validity on the day following the reservation. Online tickets must be purchased and reserved by midnight the day before at the latest; after this time it is no longer possible. An online ticket can be purchased at the earliest 28 days in advance. Only 1 admission per person can be reserved.
h) Reservation of services Reservations of services are binding. The service provided by BRAG is always subject to a charge, regardless of whether the customer making the reservation has made use of the service. However, the customer has the right to withdraw from the reserved service by canceling it in advance by telephone (see the relevant conditions below).
Cancellations notified at least 24 hours before the reserved date will be canceled free of charge or, in the case of services already paid for, the costs will be refunded. If the withdrawal is not made 24 hours before the reserved date, 100% of the cost of the service provided will be charged. In the event of a no-show through no fault of your own, the full amount is due or there will be no refund for services that have already been paid for.
Paid services must be obtained at the latest 30 minutes before the start by registering at the spa cash desk. Late arrivals are considered no-shows. Irrespective of the type of reservation, all reserved services that have not been paid for in advance must be paid for at the pool cash desk at least 30 minutes before the start of the service. Otherwise the appointments may be reallocated. There is no entitlement to an alternative appointment if the aforementioned payment deadline is not met.
i) Vouchers
Vouchers can be redeemed in all business areas of the Parkresort Rheinfelden. Cash payment is generally not possible.
Vouchers can be purchased on site or via the online store or ordered by telephone or e-mail. The vouchers are only active once payment has been received. The prices valid at the time of ordering are final prices in Swiss francs and include VAT. Postage costs will be charged for orders sent by post. We reserve the right to change prices, product ranges and technical specifications. All offers are non-binding. Admission vouchers are only available at the weekend rate (+CHF 2.-) to ensure that the recipient can redeem the voucher every day. If the voucher is redeemed for admission from Monday to Friday (excluding public holidays), the guest will be refunded an amount of CHF 2.00. If a voucher is purchased for a specific service, the price of the respective service is guaranteed with the purchase price within one year of the date of issue. Cash payment is generally not possible. If a voucher is redeemed after this date, an additional payment may be possible as a result of a general price increase. In the case of vouchers purchased during special promotions (e.g. Christmas special, monthly hit, etc.), there is also the possibility of an additional payment obligation from one year after purchase (see date of issue on the voucher). The amount of the additional payment corresponds to the difference between the purchase price when the voucher was purchased and the sales price of the specific service valid at the time of redemption. If the purchased service is no longer offered after this time when the voucher is redeemed, the voucher is converted into a voucher that can be used to purchase any other service. If the value of the voucher is less than the price of the selected service or the goods to be purchased, the value of the voucher will be deducted from the price of the service or goods. If the equivalent value of the voucher is greater than the price of the selected service or the goods to be purchased, any remaining balance of the equivalent value of the voucher under CHF 5.00 will be paid out at the customer's request. If the equivalent value is more than CHF 5.00, it will be transferred to a new voucher on request - payment in cash is then not possible. The validity of the vouchers complies with the legal requirements in accordance with Articles 127 and 128 of the Swiss Code of Obligations (generally 10 years). Free admission tickets with a value of CHF 0 can only be redeemed up to the date printed on them and only for the service printed on them. An extension or exchange is excluded.
j) Orders/delivery All orders are binding. Orders with delivery by post are generally executed within two working days and sent by A Mail. Working days are Monday to Friday. An additional shipping/processing fee of CHF 5.00 per order will be charged for online orders sent by post within Switzerland. Deliveries to other European countries are only made for online orders. Shipping/handling costs of CHF 10.00 will be charged for this. For telephone orders (only within Switzerland) we charge CHF 2.50 in addition to the regular shipping and handling costs, i.e. a total of CHF 7.50 is added to the price quoted. The customer assures that he/she has provided the correct and complete delivery address. Should there be additional shipping costs due to incorrect address data, such as additional shipping costs, these shall be borne by the customer.
k) Terms of payment The following means of payment are accepted on site: Cash (CHF), credit and debit cards, vouchers. All prices are in Swiss francs and include the statutory value added tax. The prices quoted are subject to change. Any delivery and shipping costs are to be paid separately. If payment is made by credit card, the amount will be debited. The note "Parkresort Rheinfelden" will appear on the credit card statement. Data transmission in the online store is encrypted and in accordance with current security standards.
l) Retention of title The delivered goods remain the property of BRAG until the purchase price has been paid in full. Ownership is only transferred to the customer when the entire obligation to BRAG arising from the delivery has been fulfilled. In the event of resale of the goods subject to retention of title, the purchaser hereby assigns the resulting claims to BRAG. The assigned claim serves as security for BRAG in the event of a resale of the goods in question. If the goods are resold by the buyer together with other goods not belonging to BRAG, the assignment only applies to the amount of the corresponding value of the goods according to BRAG's invoice.
m) Warranty conditions If there is a defect in a purchased item, the statutory provisions apply. If the customer is a consumer, there is an obligation to notify BRAG in writing of material defects and defects of title within two weeks of their discovery. If this obligation to give notice of defects is violated, the customer is obliged to compensate BRAG for the resulting damage. This provision does not constitute a preclusion period for the buyer's rights in respect of defects. BRAG is only liable for damages caused by intentional or grossly negligent actions on the part of BRAG.
n) Data protection Information on data protection policy and data security can be found in the data protection notice.
o) Final provisions The place of performance and payment is the registered office of BRAG. BRAG reserves the right to amend these GTC at any time. Amendments will be made available on the BRAG website and come into force when they are published. Should one or more provisions of these GTC be or become invalid or unenforceable in whole or in part, this shall not affect the validity or enforceability of the remaining provisions of these GTC. In this case, the parties shall replace the ineffective or unenforceable provision with an effective and enforceable provision that comes closest to the economic purpose of the provision to be replaced. The same shall apply mutatis mutandis in the event that these GTC contain a loophole. These GTC and any disputes arising from or in connection with the contractual relationship shall be governed exclusively by Swiss law, to the exclusion of the conflict of laws provisions and the provisions of the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction is the registered office of BRAG, unless mandatory statutory provisions take precedence. BRAG is also entitled to take legal action against the customer at his/her domicile.
General Terms and Conditions (as of April 2025)
