House rules

1. These house rules are binding for all guests staying in the buildings and facilities of Bad Rheinfelden AG (hereinafter referred to as "BRAG"), in particular the sole uno wellness world. In addition to the house rules, the provisions of the general terms and conditions apply, which govern the contractual relationship between BRAG, as operator of sole uno, and the guests. The general terms and conditions are available for inspection at the pool cash desk or can be viewed at any time on the website www.soleuno.ch.

By entering the facilities, every guest recognizes these house rules as well as all other instructions that serve to maintain operational safety and order. The staff employed by BRAG and thus also in the sole uno wellness world are authorized to stipulate supplementary regulations for the use of the facilities at any time based on local conditions. Use may be restricted in whole or in part for technical, safety, weather-related and organizational reasons. Guests must refrain from doing anything that is contrary to good morals and the maintenance of safety, peace, order and cleanliness. BRAG staff exercise their domiciliary rights over all guests. Guests who violate the house rules or the instructions of BRAG staff may be banned from the premises. Guests may be banned from BRAG's facilities for a certain period of time or permanently. The entrance fee will not be refunded.

2. The facilities must be treated with care. In the event of misuse, culpable soiling, damage or loss of borrowed items, the guest is liable for any resulting damage.

3. Checkroom lockers and safe deposit boxes must be left clean and unlocked after use.

4. The guest is responsible for the proper locking of the safe deposit box and checkroom locker; the chip bracelet (entry medium) must be worn on the body during the visit. For liability, please refer to III.

5. The checkroom facilities and the bathing area are video-monitored in accordance with the requirements of the Federal Data Protection and Information Commissioner (FDPIC).

6. The water pools may only be used after thorough body cleansing.

7. The use of soap and other body cleansing products outside the shower rooms is not permitted.

8. Barefoot areas and shower rooms may not be entered with street shoes.

9. Only normal swimwear is permitted in the bathing area and especially in the wet area. Long swimwear (not above the knee or elbow) is not permitted.

10. The wearing of non-slip bathing shoes is recommended.

11. It is forbidden to jump into the pools and to push or throw other people or objects into the pools.

12. Reserving loungers with bathing utensils is not permitted.

13. Fragile containers and objects, e.g. made of glass, ceramics or porcelain, may not be used in the sole uno wellness world (exception: Bistro Vista Sol).

14. The use of swimming and diving goggles and all play equipment such as balls, inflatable objects, etc. is not permitted.

15. The consumption of food and drinks brought along is generally not permitted.

16. Smoking is prohibited in the Wellness World, with the exception of the outdoor terrace of the Vista Sols.

17. For reasons of hygiene, shaving, pedicures and manicures are not permitted.

18. The use of cell phones, cameras and film cameras as well as all devices with which photos, films etc. could be taken is not permitted. Listening to music with your own devices is only permitted with earphones.

19. Lost property must be handed in to the staff of the sole uno wellness world. Lost property will be disposed of in accordance with the statutory provisions.

20. The guest is entitled to the use of one white bath towel and one blue sauna towel per entry.

1. The opening hours and prices for visiting the sole uno wellness world and the services available there can be found in BRAG's publications, in particular the respective notice board, the website or the flyers. In case of doubt, the current information on the website www.soleuno.ch applies. Opening hours may be shortened without this giving rise to any claims against BRAG.

2. Last admission to the sole uno wellness world is generally 120 minutes before the end of opening hours. Bathing and sauna operations end 30 minutes before the end of opening hours. If the bathing and sauna time cannot be used, there is no entitlement to a refund of the admission fee.

3. The purchase of an admission ticket entitles guests to use sole uno for the duration of the purchased stay. The bathing time begins when passing the turnstile. If the bathing time is exceeded, additional payment is required.

4. In the event of high visitor numbers, there may be waiting times at the entrance. As a rule, a queue forms in front of the cash desk, into which all guests are required to join. Preferential, faster admission to the baths is not possible, regardless of the admission ticket (e.g. annual subscription, 10-entry ticket or single entry). Exceptions apply to guests who have booked a massage or reserved admission online and guests of the Park Hotel.

5. Electronic tickets or tickets purchased on site that remain unused during the purchased bathing and sauna time will not be refunded.

6. Temporary failure of individual facilities and services does not justify a reduction or refund of the admission price paid or any part thereof.

7. With the purchase of an admission ticket, guests receive a chip wristband on loan, which authorizes access and must be returned at the end. A credit is stored on the chip bracelets (with the exception of children's admission and school classes) to enable cashless payment. Lost chip bracelets will not be replaced; a new admission ticket must be purchased. If the chip bracelet and the invoice receipt are lost, the guest must pay an amount of CHF 50 (credit amount). A lump sum of CHF 10.00 must also be paid for lost chip bracelets (replacement costs).

8. 10-person subscriptions are personalized and can only be transferred to one other person. This person receives one accompanying entry per stay at the pool cash desk.

9. Services that have not been paid for in advance, e.g. massages, must be paid for at the spa cash desk at least half an hour before they begin. Otherwise the appointments may be reallocated. There is no entitlement to an alternative appointment.

10. Access to the sole uno wellness world is strictly prohibited:

a. Persons who are under the influence of intoxicants or narcotics.
b. Persons who have animals with them.
c. Persons suffering from a communicable, infectious disease.

11. Persons suffering from heart and/or circulatory problems and pregnant women should consult a doctor before using the sole uno wellness world.

12. Persons who are unable to move around, dress / undress or climb into pools without assistance are only permitted to use the sole uno wellness world together with an accompanying person. The suitability of the accompanying person will be decided by the staff on site.

13. Children up to the age of 4 are not admitted, from the age of 4 up to the age of 14 only when accompanied by an adult. Children and young people up to the age of 14 are not admitted to the sauna facilities of the sole uno wellness world. Individual treatments (e.g. massages) are only available to adults.

14. Women over the age of 64 and men over the age of 65 are entitled to the senior rate reductions.

1. Guests use the sole uno at their own risk, without prejudice to BRAG's obligation to keep all facilities in a roadworthy condition. Liability for accidents or injuries is rejected or limited to gross negligence.

2. BRAG is not liable for the destruction, damage or loss of items brought into the facilities. This also applies to items deposited in clothes racks/wardrobes or lockers. No liability can be accepted for valuables and cash, even if they have been deposited in safe deposit boxes. Guests are advised not to carry any valuables with them.

3. Brine and drinking water as well as increased temperatures (e.g. in the sauna) can lead to changes in materials. Therefore, no liability can be accepted for damage, in particular to glasses, watches, jewelry, swimwear and other items carried by the guest.

4. Parents are liable for their children.

1. The entire sauna area is a nude area. It can only be used without clothing.

2. A sufficiently large bath towel must be used as a carpet pad in the saunas to avoid soiling the benches and loungers.

3. The steam bath must be used without a bath towel due to the high humidity. The seating area must be cleaned with a water hose before and after use.

4. The plunge pool may only be used after a thorough shower.

5. All saunas are to be entered without footwear.

6. It is forbidden to bring bags, rucksacks or similar containers.

7. The consumption of food and drinks brought in is not permitted.

8. Due to the special situation of the nude area, correct behavior of the sauna guests is indispensable, in particular silence must be observed.

9. Sauna infusions are carried out exclusively by the staff.

1. The services in the massage lounge are only available to persons aged 18 and over.

2. In the case of health complaints, prior consultation with the family doctor is advisable. If certain areas of the body are to be excluded from the treatment or other special features are to be taken into account, this must be communicated to the staff in the massage lounge.

3. Pregnant women do not receive massages due to possible complications. Women whose pregnancy is not recognizable to us act on their own responsibility when receiving a treatment.

4. The drinks provided are to be consumed in the massage lounge. It is not permitted to take them into other areas.

1. The house rules apply to general operations. Exceptions to these house rules may be permitted for special events without the need for a special waiver.

2. Bad Rheinfelden AG reserves the right to amend these house rules at any time.